What this code usually means
Samsung says 5E/5C usually indicates a blocked filter, kinked drain hose or incorrect drain-hose installation.
BrandSamsung
ApplianceWashing machine
ConfidenceManufacturer sourced
Safe checks, in order
- 1Unplug the washer before opening a pump-filter access door.
- 2Inspect the visible drain hose for kinks and confirm correct installation.
- 3Drain safely and clean the user-accessible filter according to the manual.
Common symptoms
- Water remains in the drum
- Cycle pauses before spin
- Controls may be temporarily disabled
Possible causes
- Blocked pump filter
- Kinked drain hose
- Incorrect drain-hose installation
Stop and get qualified help when
- Water cannot be drained safely
- The pump area requires panel removal or the code persists