RRepairGraph
Samsung · Washing machine · 5C

Before requesting service

The washer detected a drainage problem.

Diagnostic node5CBEFORE-SERVICE
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Use this as a diagnostic branchConfirm the exact model manual before ordering parts or opening the appliance.

Coverage: Samsung washers that display 5C or 5E; button behavior varies by model.

GUIDANCE

Before requesting service for error 5C

Before requesting service, record the model number, code, cycle stage and visible symptoms. Complete only these safe checks: Unplug the washer before opening a pump-filter access door.; Inspect the visible drain hose for kinks and confirm correct installation.; Drain safely and clean the user-accessible filter according to the manual..

Safe sequence

  1. 1Unplug the washer before opening a pump-filter access door.
  2. 2Inspect the visible drain hose for kinks and confirm correct installation.
  3. 3Drain safely and clean the user-accessible filter according to the manual.

Stop and get qualified help when

  • Water cannot be drained safely
  • The pump area requires panel removal or the code persists
Primary sourceSamsung UK — 5E/5C washer error ↗Verified 2026-07-17 · manufacturer