RRepairGraph
Samsung · Washing machine · 5C

Possible causes

The washer detected a drainage problem.

Diagnostic node5CCAUSES
!
Use this as a diagnostic branchConfirm the exact model manual before ordering parts or opening the appliance.

Coverage: Samsung washers that display 5C or 5E; button behavior varies by model.

GUIDANCE

Possible causes for error 5C

Published guidance and the observed behavior point to these possibilities: Blocked pump filter; Kinked drain hose; Incorrect drain-hose installation. Check accessible conditions before considering a component fault.

Safe sequence

  1. 1Unplug the washer before opening a pump-filter access door.
  2. 2Inspect the visible drain hose for kinks and confirm correct installation.
  3. 3Drain safely and clean the user-accessible filter according to the manual.

Stop and get qualified help when

  • Water cannot be drained safely
  • The pump area requires panel removal or the code persists
Primary sourceSamsung UK — 5E/5C washer error ↗Verified 2026-07-17 · manufacturer