RRepairGraph
Samsung · Washing machine · 5C

Load and balance checks

The washer detected a drainage problem.

Diagnostic node5CLOAD-BALANCE
!
Use this as a diagnostic branchConfirm the exact model manual before ordering parts or opening the appliance.

Coverage: Samsung washers that display 5C or 5E; button behavior varies by model.

GUIDANCE

Load and balance checks for error 5C

Load and balance checks can help narrow the context of Samsung 5C, but this page does not claim that the named system is the failed component. Begin with the manufacturer meaning — The washer detected a drainage problem. — then complete only accessible checks: Unplug the washer before opening a pump-filter access door.; Inspect the visible drain hose for kinks and confirm correct installation.; Drain safely and clean the user-accessible filter according to the manual..

Safe sequence

  1. 1Unplug the washer before opening a pump-filter access door.
  2. 2Inspect the visible drain hose for kinks and confirm correct installation.
  3. 3Drain safely and clean the user-accessible filter according to the manual.

Stop and get qualified help when

  • Water cannot be drained safely
  • The pump area requires panel removal or the code persists
Primary sourceSamsung UK — 5E/5C washer error ↗Verified 2026-07-17 · manufacturer