RRepairGraph
Samsung · Washing machine · 5C

If the code returns

The washer detected a drainage problem.

Diagnostic node5CRECURRING-CODE
!
Use this as a diagnostic branchConfirm the exact model manual before ordering parts or opening the appliance.

Coverage: Samsung washers that display 5C or 5E; button behavior varies by model.

GUIDANCE

If the code returns for error 5C

If 5C returns after an accessible check, do not keep resetting the appliance. Record when it appears, stop at any unsafe condition, and use the model-specific service path.

Safe sequence

  1. 1Unplug the washer before opening a pump-filter access door.
  2. 2Inspect the visible drain hose for kinks and confirm correct installation.
  3. 3Drain safely and clean the user-accessible filter according to the manual.

Stop and get qualified help when

  • Water cannot be drained safely
  • The pump area requires panel removal or the code persists
Primary sourceSamsung UK — 5E/5C washer error ↗Verified 2026-07-17 · manufacturer